FAQ

Frequently Asked Questions / Customer Service

Q: What payment methods do you accept?

A: We accept VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CARD processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.

A: If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes. It is our responsibility to provide every customer with complete satisfaction -- No question asked!

Please make sure the shoes have not been worn at all before sending them back to us. I will repeat: the shoes must be unworn or we will reject your refund. After we receive the returned package and verify the footwear to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.

Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return / exchange or refunding.

Q: Do you also do wholesale or sell in bulk?

A: At KickMalls.Com we can offer wholesale or bulk. Please understand due to the rarity of this footwear we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers` need. For more information,please contact us at Info@KickMalls.com

Q: Why are shoes on your website much cheaper than other websites?

A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else.